Our Clients

This work by ORH supports our journey to place NEAS at the heart of the North East urgent and emergency care network and underlines our commitment to ensuring patients can access quickly the healthcare service that best meets their needs.

We found the staff of ORH professional, knowledgeable and easy to work with. The final report is extremely valuable to our operational and strategic planning as well as our long term financial planning. It is quite a new feeling to be able to provide our council with specific expected impacts when discussing operational approaches.

The full implications of local service reconfiguration on ambulance response times are too often overlooked by the wider health system. ORH has been instrumental in building a solid evidence base around the complex impact of change on the ambulance sector, and provided much needed support in developing a shared understanding with commissioners

Working with the experienced staff at ORH helped frame our future path by providing valuable analysis, inclusive stakeholder consultation sessions and both short- and long-term recommendations that will assist us in moving our service and profession forward.

Working with ORH has greatly increased our understanding of the impact of ARP on EMAS operations.  The evidence provided by ORH’s analysis and modelling has been invaluable in enabling the Trust and its commissioners to identify the ambulance capacity required under ARP, and has led directly to Trust-wide roster reform.