Our Clients

Introduction to our clients

ORH is proud to support a wide range of emergency services and other public sector organisations around the world. We have worked with expanding cities, large rural areas and national providers to support service planning.

What our clients say

The full implications of local service reconfiguration on ambulance response times are too often overlooked by the wider health system. ORH has been instrumental in building a solid evidence base around the complex impact of change on the ambulance sector, and provided much needed support in developing a shared understanding with commissioners

Leaf Mobbs, Director of Urgent Care & Integration, Yorkshire Ambulance Service

Working with the experienced staff at ORH helped frame our future path by providing valuable analysis, inclusive stakeholder consultation sessions and both short- and long-term recommendations that will assist us in moving our service and profession forward.

Jeff McWilliam, Chief, Muskoka Paramedic Services

We found the staff of ORH professional, knowledgeable and easy to work with. The final report is extremely valuable to our operational and strategic planning as well as our long term financial planning. It is quite a new feeling to be able to provide our council with specific expected impacts when discussing operational approaches.

Andrew Robert, Director and Chief, County of Simcoe Paramedic Services

This type of modelling had never been undertaken before in the scope of non-emergency patient transport and provided valuable insights. The results of ORH’s modelling has allowed HealthShare NSW to build a more responsive and flexible patient transport service which has significant benefits to patients across NSW.

Jennifer Van Cleef, Director of Patient Support Services, HealthShare NSW

This work by ORH supports our journey to place NEAS at the heart of the North East urgent and emergency care network and underlines our commitment to ensuring patients can access quickly the healthcare service that best meets their needs.

Paul Liversidge, Chief Operating Officer, North East Ambulance Service

Working with ORH has greatly increased our understanding of the impact of ARP on EMAS operations. The evidence provided by ORH’s analysis and modelling has been invaluable in enabling the Trust and its commissioners to identify the ambulance capacity required under ARP, and has led directly to Trust-wide roster reform.

Will Legge, Director of Strategy and Transformation, East Midlands Ambulance Service

Where we work

Some of our clients

Case studies

Alternative delivery model for fire response

Assessing the potential for an alternative delivery model for emergency response

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Evaluating call handling, dispatch and triage

Comprehensive evaluation of call handling, dispatch and clinical triage

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Planning future stations for a growing city

Planning future locations in a city with a rapidly increasing population

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Review of Emergency Operations Centres for London Ambulance Service NHS Trust

Appraising capacity in call handling, dispatch and the tactical operations centre

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Effective resource deployment in metopolitan areas

Deploying resources efficiently in a metropolitan ambulance service

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10-year master plan for stations and vehicles

Developing a 10-year master plan for stations and vehicle deployments

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