Introduction to our clients
ORH is proud to support a wide range of emergency services and other public sector organisations around the world. We have worked with expanding cities, large rural areas and national providers to support service planning.
What our clients say
This work by ORH supports our journey to place NEAS at the heart of the North East urgent and emergency care network and underlines our commitment to ensuring patients can access quickly the healthcare service that best meets their needs.
Working with ORH has greatly increased our understanding of the impact of ARP on EMAS operations. The evidence provided by ORH’s analysis and modelling has been invaluable in enabling the Trust and its commissioners to identify the ambulance capacity required under ARP, and has led directly to Trust-wide roster reform.
We found the staff of ORH professional, knowledgeable and easy to work with. The final report is extremely valuable to our operational and strategic planning as well as our long term financial planning. It is quite a new feeling to be able to provide our council with specific expected impacts when discussing operational approaches.
Working with the experienced staff at ORH helped frame our future path by providing valuable analysis, inclusive stakeholder consultation sessions and both short- and long-term recommendations that will assist us in moving our service and profession forward.
This type of modelling had never been undertaken before in the scope of non-emergency patient transport and provided valuable insights. The results of ORH’s modelling has allowed HealthShare NSW to build a more responsive and flexible patient transport service which has significant benefits to patients across NSW.
The full implications of local service reconfiguration on ambulance response times are too often overlooked by the wider health system. ORH has been instrumental in building a solid evidence base around the complex impact of change on the ambulance sector, and provided much needed support in developing a shared understanding with commissioners
Where we work
Some of our clients
Evaluating call handling, dispatch and triage
Comprehensive evaluation of call handling, dispatch and clinical triage
Achieving timely and efficent non-emergency transport
Understanding resource requirements for a timely and efficient service
Site reconfiguration and centralising services
Identifying opportunities for site reconfiguration to centralise services and maximise performance
Ensuring equity of service in urban and rural areas
Improving the equity of response across urban and rural areas