We are pleased to announce that one of our developers, Dr Tom Boness, won the Practitioner and Researcher Poster competition at the OR Society’s 8th Simulation Workshop. Tom’s poster focused on modelling the resourcing requirements for Patient Transport Services (PTS). ORH has recently worked with two large PTS providers: HealthShare New South Wales and Yorkshire Ambulance Service NHS Trust. In these studies ORH assessed the impact of different demand and resourcing profiles on the timeliness of patient arrivals and post-appointment collections, and on resource utilisation. Tom’s challenge was to develop ORH’s PTS simulation software, PTSim, to plan efficient routes for a fleet of vehicles undertaking pre-booked and short-notice transport requests. The results of this work with Yorkshire Ambulance Service can be viewed in the case study.